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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What’s your price?

Most of our products are customized products, so the prices are depending on the specific parameter. But we could send you reference price list as soon as get your inquiry.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you OEM or ODM?

Yes, we are ready to turn your great design into perfect products; of course, your special design will be completely confidential. At same time, we are good designer ourselves.

Can you supply the relevant documentation?

Yes, we have CE detective and CE confirmation for most of our products and RoHs for some products. Other export documents such as Insurance; Origin could be provided upon your request.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 15-20 days after receiving the payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

As most of our products are customized, we prefer 100% payment in advance but it could be discussed depending on the order value.We accept T/T, PayPal, western union,  and Alibaba trade assurance payment.

What’s the product warranty?

One to two years depending on the types of the products.

 

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